Requirements

Minimum of 5 years of management experience in telecommunications or similar industries.
Strong knowledge of Field Service Management systems (e.g., Salesforce, ServiceNow).
Proven ability to manage teams and drive operational improvements.
Excellent organizational, analytical, and communication skills.
Hands-on experience with logistics and supply chain management.
Ability to work onsite in Poland, Latvia, or Italy and engage with regional teams.

Responsibilities

Lead and coordinate the service delivery operations across multiple regions.
Ensure compliance with service level agreements (SLAs) and quality standards.
Manage dispatch coordination, optimizing resource allocation and route planning.
Mentor field managers to enhance team performance and operational efficiency.
Conduct quality assurance assessments for technical training programs.
Oversee logistics and supply chain management to improve service effectiveness.
Establish and maintain strong relationships with regional technical teams and stakeholders.

Key Goals

Align departmental objectives with overall business strategy to drive sustainable growth.
Enhance operational efficiency through data-driven decision-making and continuous improvement.
Foster a culture of innovation, adaptability, and strategic problem-solving.
Ensure measurable impact on key performance indicators and long-term success.
Develop and implement forward-thinking strategies to maintain competitive advantage.

Requirements

Minimum of 5 years of management experience in telecommunications or similar industries.
Strong knowledge of Field Service Management systems (e.g., Salesforce, ServiceNow).
Proven ability to manage teams and drive operational improvements.
Excellent organizational, analytical, and communication skills.
Hands-on experience with logistics and supply chain management.
Ability to work onsite in Poland, Latvia, or Italy and engage with regional teams.

Responsibilities

Lead and coordinate the service delivery operations across multiple regions.
Ensure compliance with service level agreements (SLAs) and quality standards.
Manage dispatch coordination, optimizing resource allocation and route planning.
Mentor field managers to enhance team performance and operational efficiency.
Conduct quality assurance assessments for technical training programs.
Oversee logistics and supply chain management to improve service effectiveness.
Establish and maintain strong relationships with regional technical teams and stakeholders.

Key Goals

Align departmental objectives with overall business strategy to drive sustainable growth.
Enhance operational efficiency through data-driven decision-making and continuous improvement.
Foster a culture of innovation, adaptability, and strategic problem-solving.
Ensure measurable impact on key performance indicators and long-term success.
Develop and implement forward-thinking strategies to maintain competitive advantage.

✅ Apply if this role is a good fit for you

you are comfortable building operational processes from scratch, not working from ready-made instructions;
you know how to bring order where stable SLAs and mature processes do not yet exist;
you are motivated by rebuilding and reshaping service operations, not just maintaining an existing model;
you are ready to make decisions in conditions of uncertainty and take full responsibility for the outcome;
you can work across field teams, logistics, and quality simultaneously, building the system step by step.

Requirements

Minimum of 5 years of management experience in telecommunications or similar industries.
Strong knowledge of Field Service Management systems (e.g., Salesforce, ServiceNow).
Proven ability to manage teams and drive operational improvements.
Excellent organizational, analytical, and communication skills.
Hands-on experience with logistics and supply chain management.
Ability to work onsite in Poland, Latvia, or Italy and engage with regional teams.

Responsibilities

Lead and coordinate the service delivery operations across multiple regions.
Ensure compliance with service level agreements (SLAs) and quality standards.
Manage dispatch coordination, optimizing resource allocation and route planning.
Mentor field managers to enhance team performance and operational efficiency.
Conduct quality assurance assessments for technical training programs.
Oversee logistics and supply chain management to improve service effectiveness.
Establish and maintain strong relationships with regional technical teams and stakeholders.

Key Goals

Align departmental objectives with overall business strategy to drive sustainable growth.
Enhance operational efficiency through data-driven decision-making and continuous improvement.
Foster a culture of innovation, adaptability, and strategic problem-solving.
Ensure measurable impact on key performance indicators and long-term success.
Develop and implement forward-thinking strategies to maintain competitive advantage.

✅ Apply if this role is a good fit for you

you are comfortable building operational processes from scratch, not working from ready-made instructions;
you know how to bring order where stable SLAs and mature processes do not yet exist;
you are motivated by rebuilding and reshaping service operations, not just maintaining an existing model;
you are ready to make decisions in conditions of uncertainty and take full responsibility for the outcome;
you can work across field teams, logistics, and quality simultaneously, building the system step by step.

🚩 Do not apply if

you need an already well-established, stable operational environment;
you prefer working strictly within defined rules and approved SLAs;
you are more comfortable maintaining order than creating it from scratch;
you are not ready for change, experimentation, and process redesign;
you are looking for a role with minimal uncertainty and tightly defined boundaries.

Stages

We invite highly motivated professionals to apply and become a part of our mission to create a better future for our planet. Your leadership and expertise could contribute significantly to the innovative spirit at OMNIC.

Join the team

Warsaw

Riga

Milan

Management

Senior

Fulltime

Benefits:

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Benefits:

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Service Department Manager

Requirements

Responsibilities

Key Goals

Requirements

Responsibilities

Key Goals

✅ Apply if this role is a good fit for you

Requirements

Responsibilities

Key Goals

✅ Apply if this role is a good fit for you

🚩 Do not apply if

Stages

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