Key Responsibilities:

• Leadership & Management:
  • Oversee and manage the Service and Maintenance Department, ensuring that all parcel locker networks are serviced and maintained to the highest standards.
  • Lead and mentor a team of field engineers across different countries, ensuring they are well-trained, motivated, and capable of delivering exceptional service.
• Operational Excellence:
  • Develop and implement strategies to optimize service and maintenance operations across multiple regions.
  • Ensure that all service and maintenance activities adhere to established SLA standards, providing reliable and timely service to clients.
  • Monitor and analyze key performance indicators (KPIs) to continuously improve the efficiency and effectiveness of service operations.
• Partnership Development:
  • Establish and maintain partnerships with external companies to expand service capabilities and coverage.
  • Negotiate and manage contracts with service partners, ensuring that all agreements align with Omnic’s standards and goals.
• Certification Programs:
  • Develop and implement certification programs for service partners and internal teams to ensure consistent quality and adherence to best practices.
  • Regularly update certification criteria based on industry standards and technological advancements.
• Compliance & Safety:
  • Ensure that all service and maintenance activities comply with local regulations and safety standards in each country of operation.
  • Implement and enforce safety protocols to protect employees and clients during service activities.

Key Results:

• Improved SLA Compliance
• Improved Operational Efficiency
• Partnership Expansion

Qualifications:

• Experience:
  • Proven experience in a senior management role within service and maintenance operations, preferably within a multi-country network.
  • Strong background in managing and leading teams of technical staff, including field engineers.
• Skills:
  • Excellent leadership and team management skills, with the ability to inspire and drive high performance.
  • Strong organizational and project management skills, with the ability to handle multiple tasks and projects simultaneously.
  • Proficient in developing and maintaining strategic partnerships.
  • Ability to develop and implement certification programs.
  • Strong understanding of SLA management and adherence.
• Education:
  • Bachelor’s degree in Engineering, Operations Management, or a related field. A master’s degree is a plus.
• Language:
  • Fluent in English; additional languages are a plus.

Key Responsibilities:

• Leadership & Management:
  • Oversee and manage the Service and Maintenance Department, ensuring that all parcel locker networks are serviced and maintained to the highest standards.
  • Lead and mentor a team of field engineers across different countries, ensuring they are well-trained, motivated, and capable of delivering exceptional service.
• Operational Excellence:
  • Develop and implement strategies to optimize service and maintenance operations across multiple regions.
  • Ensure that all service and maintenance activities adhere to established SLA standards, providing reliable and timely service to clients.
  • Monitor and analyze key performance indicators (KPIs) to continuously improve the efficiency and effectiveness of service operations.
• Partnership Development:
  • Establish and maintain partnerships with external companies to expand service capabilities and coverage.
  • Negotiate and manage contracts with service partners, ensuring that all agreements align with Omnic’s standards and goals.
• Certification Programs:
  • Develop and implement certification programs for service partners and internal teams to ensure consistent quality and adherence to best practices.
  • Regularly update certification criteria based on industry standards and technological advancements.
• Compliance & Safety:
  • Ensure that all service and maintenance activities comply with local regulations and safety standards in each country of operation.
  • Implement and enforce safety protocols to protect employees and clients during service activities.

Key Results:

• Improved SLA Compliance
• Improved Operational Efficiency
• Partnership Expansion

Qualifications:

• Experience:
  • Proven experience in a senior management role within service and maintenance operations, preferably within a multi-country network.
  • Strong background in managing and leading teams of technical staff, including field engineers.
• Skills:
  • Excellent leadership and team management skills, with the ability to inspire and drive high performance.
  • Strong organizational and project management skills, with the ability to handle multiple tasks and projects simultaneously.
  • Proficient in developing and maintaining strategic partnerships.
  • Ability to develop and implement certification programs.
  • Strong understanding of SLA management and adherence.
• Education:
  • Bachelor’s degree in Engineering, Operations Management, or a related field. A master’s degree is a plus.
• Language:
  • Fluent in English; additional languages are a plus.

Benefits:

• Competitive salary and benefits package commensurate with experience.
  
• Opportunity for professional growth and advancement within a dynamic and growing organization.
  
• Collaborative and supportive work environment with a focus on teamwork and innovation.
  
• Unique opportunity to make a meaningful impact in a culturally rich and diverse environment.

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