Hot Job Opening

Customer Success Manager

Location
Milan
Experience
3+ years
This is a full-time, on-site role as a Customer Success Manager (CMS) located in Milan. As a CMS, you will be responsible for launching projects for our clients and managing client expectations to ensure successful outcomes.
01

Main Responsibilities:

Relationship and Client/Partner Management

  • Build and maintain strong relationships with key stakeholders, including clients, partners, suppliers, and regulatory authorities, to ensure customer satisfaction and business success.
  • Participate in online and offline activities in Italy and internationally.

Delivery and Leading Projects for Key Company Clients

  • Communicate with OMNIC delivery team and client delivery team to ensure project delivery within the confirmed scope, time, and budget.
  • Monitor project progress, address issues promptly, and maintain transparent communication with all parties involved.

Business Process Optimization (Project Delivery)

  • Identify optimization opportunities within project delivery processes.
  • Integrate optimization goals into project objectives.
  • Develop and implement strategies for incremental changes.
  • Monitor and measure performance and customer satisfaction rates.

Documents and Agreements

  • Ensure invoices are sent promptly and acceptance documents are signed.
  • Maintain all project documentation in compliance with Italian legislation.

Team Leadership and Development

  • Provide strong leadership to department heads and teams.
  • Foster a culture of collaboration, accountability, and continuous improvement.
  • Develop talent within the organization through coaching, mentoring, and training initiatives.

02

Your Qualifications:

  • Experience: Proven track record in project management and client relations, particularly in handling large-scale deals.
  • Skills: Strong leadership, communication, and organizational skills. Ability to work under pressure and meet tight deadlines.
  • Education: Bachelor’s degree in Business, Project Management, or a related field. Advanced degrees or certifications (e.g., PMP) are a plus.
  • Language: Proficiency in English and Italian.
  • Technical Proficiency: Familiarity with CRM software, project management tools, and data analysis.

03

Goals and Key Results:

  • Partnership Identification and Evaluation
  • Key and Strategic Projects Management
  • Project Management Process Optimization

01

Main Responsibilities:

Relationship and Client/Partner Management

  • Build and maintain strong relationships with key stakeholders, including clients, partners, suppliers, and regulatory authorities, to ensure customer satisfaction and business success.
  • Participate in online and offline activities in Italy and internationally.

Delivery and Leading Projects for Key Company Clients

  • Communicate with OMNIC delivery team and client delivery team to ensure project delivery within the confirmed scope, time, and budget.
  • Monitor project progress, address issues promptly, and maintain transparent communication with all parties involved.

Business Process Optimization (Project Delivery)

  • Identify optimization opportunities within project delivery processes.
  • Integrate optimization goals into project objectives.
  • Develop and implement strategies for incremental changes.
  • Monitor and measure performance and customer satisfaction rates.

Documents and Agreements

  • Ensure invoices are sent promptly and acceptance documents are signed.
  • Maintain all project documentation in compliance with Italian legislation.

Team Leadership and Development

  • Provide strong leadership to department heads and teams.
  • Foster a culture of collaboration, accountability, and continuous improvement.
  • Develop talent within the organization through coaching, mentoring, and training initiatives.

02

Your Qualifications:

  • Experience: Proven track record in project management and client relations, particularly in handling large-scale deals.
  • Skills: Strong leadership, communication, and organizational skills. Ability to work under pressure and meet tight deadlines.
  • Education: Bachelor’s degree in Business, Project Management, or a related field. Advanced degrees or certifications (e.g., PMP) are a plus.
  • Language: Proficiency in English and Italian.
  • Technical Proficiency: Familiarity with CRM software, project management tools, and data analysis.

03

Goals and Key Results:

  • Partnership Identification and Evaluation
  • Key and Strategic Projects Management
  • Project Management Process Optimization

04

Benefits:

  • Competitive salary and benefits package commensurate with experience.
  • Opportunity for professional growth and advancement within a dynamic and growing organization.
  • Collaborative and supportive work environment with a focus on teamwork and innovation.
  • Unique opportunity to make a meaningful impact in a culturally rich and diverse environment, establishing connections with top market players around the world.
  • Performance Bonuses: Offer performance-based bonuses to reward exceptional contributions and project successes.
  • Training Programs: Provide access to ongoing professional development and training opportunities, including certifications and workshops.
  • Travel Opportunities: Offer opportunities for travel, both domestically and internationally, for professional development and client meetings.
  • Meal Allowances: Provide meal allowances or on-site catering to ensure employees have access to healthy food options.
01

Main Responsibilities:

Relationship and Client/Partner Management

  • Build and maintain strong relationships with key stakeholders, including clients, partners, suppliers, and regulatory authorities, to ensure customer satisfaction and business success.
  • Participate in online and offline activities in Italy and internationally.

Delivery and Leading Projects for Key Company Clients

  • Communicate with OMNIC delivery team and client delivery team to ensure project delivery within the confirmed scope, time, and budget.
  • Monitor project progress, address issues promptly, and maintain transparent communication with all parties involved.

Business Process Optimization (Project Delivery)

  • Identify optimization opportunities within project delivery processes.
  • Integrate optimization goals into project objectives.
  • Develop and implement strategies for incremental changes.
  • Monitor and measure performance and customer satisfaction rates.

Documents and Agreements

  • Ensure invoices are sent promptly and acceptance documents are signed.
  • Maintain all project documentation in compliance with Italian legislation.

Team Leadership and Development

  • Provide strong leadership to department heads and teams.
  • Foster a culture of collaboration, accountability, and continuous improvement.
  • Develop talent within the organization through coaching, mentoring, and training initiatives.

02

Your Qualifications:

  • Experience: Proven track record in project management and client relations, particularly in handling large-scale deals.
  • Skills: Strong leadership, communication, and organizational skills. Ability to work under pressure and meet tight deadlines.
  • Education: Bachelor’s degree in Business, Project Management, or a related field. Advanced degrees or certifications (e.g., PMP) are a plus.
  • Language: Proficiency in English and Italian.
  • Technical Proficiency: Familiarity with CRM software, project management tools, and data analysis.

03

Goals and Key Results:

  • Partnership Identification and Evaluation
  • Key and Strategic Projects Management
  • Project Management Process Optimization

04

Benefits:

  • Competitive salary and benefits package commensurate with experience.
  • Opportunity for professional growth and advancement within a dynamic and growing organization.
  • Collaborative and supportive work environment with a focus on teamwork and innovation.
  • Unique opportunity to make a meaningful impact in a culturally rich and diverse environment, establishing connections with top market players around the world.
  • Performance Bonuses: Offer performance-based bonuses to reward exceptional contributions and project successes.
  • Training Programs: Provide access to ongoing professional development and training opportunities, including certifications and workshops.
  • Travel Opportunities: Offer opportunities for travel, both domestically and internationally, for professional development and client meetings.
  • Meal Allowances: Provide meal allowances or on-site catering to ensure employees have access to healthy food options.
05

Stages

  1. Step One | Get to know us

In this step, we get to know your basic expectations and thoughts. It lasts about 5-10 minutes and helps us understand how in sync we are at key points.

  1. Interview with the Team member | Deep Look & Professional Immersion

This stage lasts about 30 minutes to an hour where you will interact directly with your future supervisor. Here we will assess how you fit with our team and projects, and discuss the tasks and challenges ahead.

  1. Interview with the CDTO | Professional Immersion

Here you'll meet our Chief Digital Transformation Officer. He'll talk about the company's strategy, and we can make sure your vision and goals are aligned.

  1. Culture Test

These tests will help you understand how your values align with ours and how easily you can work in our team. The stage is online and takes about 45 minutes (depends on the speed of your answers).

  1. Feedback from Recommenders

In this stage, we contact your previous supervisors to get additional references. We greatly value honesty and respect testimonials that help create a complete portrait of the candidate.

  1. Proposal | Beginning a new path

If we all see together that you are the right person, you will receive a Job Offer from us! The offer will outline your first plan and opportunities for professional growth.

If you are looking for work in a dynamic environment and are eager to reach ambitious goals, we invite you to join us on this exciting journey. Take the next step in your career and become a key player in shaping the future of our worldwide sales. Apply now and unleash your potential as the CMS!

Milan

Sales

Middle

Fulltime

Benefits:
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Benefits:

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Hot Job Opening

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Ready for new challenges?

Do you feel that the "Send" button will start a new, amazing and bright stage in your life?
Then feel free to send us your resume, our HR team is waiting for you!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Didn't find suitable vacancy?

Send us your CV, and we'll pick up the best opportunity for you!