Mission

To empower our customers with innovative self-service solutions that enhance their operational efficiency and customer experience.
To foster a culture of sustainability and innovation, contributing to the ecological overhaul of industries.
To create a supportive environment where our team can thrive and drive meaningful change.

Requirements

Less than 1 year to 3 years of experience in a customer support or related role.
Strong communication skills in English (C1 or B2 level).
Ability to work in a remote, hybrid, or on-site environment.
Familiarity with customer support software and ticketing systems is a plus.
Highly motivated with a passion for providing excellent customer service.
Problem-solving skills and the ability to work independently.

Responsibilities

Provide outstanding customer support via various channels, including phone, email, and chat.
Assist clients with inquiries related to our self-service solutions, troubleshooting issues, and providing timely resolutions.
Collaborate with technical teams to address complex customer issues and enhance service delivery.
Document customer interactions and feedback to improve service processes.
Participate in training and development initiatives to continuously enhance product knowledge.
Contribute to the development of user guides and support documentation.

Mission

To empower our customers with innovative self-service solutions that enhance their operational efficiency and customer experience.
To foster a culture of sustainability and innovation, contributing to the ecological overhaul of industries.
To create a supportive environment where our team can thrive and drive meaningful change.

Requirements

Less than 1 year to 3 years of experience in a customer support or related role.
Strong communication skills in English (C1 or B2 level).
Ability to work in a remote, hybrid, or on-site environment.
Familiarity with customer support software and ticketing systems is a plus.
Highly motivated with a passion for providing excellent customer service.
Problem-solving skills and the ability to work independently.

Responsibilities

Provide outstanding customer support via various channels, including phone, email, and chat.
Assist clients with inquiries related to our self-service solutions, troubleshooting issues, and providing timely resolutions.
Collaborate with technical teams to address complex customer issues and enhance service delivery.
Document customer interactions and feedback to improve service processes.
Participate in training and development initiatives to continuously enhance product knowledge.
Contribute to the development of user guides and support documentation.

Key Goals

Deliver exceptional customer service that exceeds client expectations.
Enhance customer satisfaction and loyalty through effective communication and timely resolutions.
Support the implementation of innovative solutions that align with business objectives.
Contribute to continuous improvement initiatives within the customer support team.
Assist in achieving company-wide goals related to sustainability and operational excellence.

Mission

To empower our customers with innovative self-service solutions that enhance their operational efficiency and customer experience.
To foster a culture of sustainability and innovation, contributing to the ecological overhaul of industries.
To create a supportive environment where our team can thrive and drive meaningful change.

Requirements

Less than 1 year to 3 years of experience in a customer support or related role.
Strong communication skills in English (C1 or B2 level).
Ability to work in a remote, hybrid, or on-site environment.
Familiarity with customer support software and ticketing systems is a plus.
Highly motivated with a passion for providing excellent customer service.
Problem-solving skills and the ability to work independently.

Responsibilities

Provide outstanding customer support via various channels, including phone, email, and chat.
Assist clients with inquiries related to our self-service solutions, troubleshooting issues, and providing timely resolutions.
Collaborate with technical teams to address complex customer issues and enhance service delivery.
Document customer interactions and feedback to improve service processes.
Participate in training and development initiatives to continuously enhance product knowledge.
Contribute to the development of user guides and support documentation.

Key Goals

Deliver exceptional customer service that exceeds client expectations.
Enhance customer satisfaction and loyalty through effective communication and timely resolutions.
Support the implementation of innovative solutions that align with business objectives.
Contribute to continuous improvement initiatives within the customer support team.
Assist in achieving company-wide goals related to sustainability and operational excellence.

Benefits

Competitive salary with full-time employment options.
Flexible work arrangements (remote, hybrid, or on-site).
Opportunities for professional growth and development.
A supportive and inclusive work environment.
Be part of a company that is making a significant impact on sustainability and innovation.

Stages

If you are an enthusiastic professional ready to make a difference and contribute to innovative solutions for a sustainable future, we invite you to apply for the Support Specialist position at OMNIC. Join us on our journey to create meaningful change and leave a lasting legacy for future generations.

Join the team

Riyadh

Management

Junior

Fulltime

Benefits:

No items found.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Benefits:

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5

Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

Item 1
Item 2
Item 3

Unordered list

Item A
Item B
Item C

Text link

Bold text

Emphasis

^Superscript

_Subscript

Support Specialist

Mission

Requirements

Responsibilities

Mission

Requirements

Responsibilities

Key Goals

Mission

Requirements

Responsibilities

Key Goals

Benefits

Stages

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5

Heading 6

See other vacancies

Customer Success Manager

Head of Service and Maintenance Department

Operations Manager (IT and Product Delivery)

Head of Supply Chain

Electrical Engineer

Efficiency Manager (Business Process Optimization Lead)

Product Owner (IoT & IT Solutions)

Digital Marketing Manager (LamaBox Project)

Head of Sales (Sales Director)

Junior Recruiter

DevOps Engineer (IoT Infrastructure)

Web Designer (UI/UX & Graphic Design)

Senior Recruiter (Mentorship & Team Support)

Production Manager

CEO

Senior Lawyer

Junior Lawyer

Chief Financial Officer

Chief Technology Officer

Electrician

HR Manager

CCTV Operator (Manufacturing Site)

Chief Accountant

UI/UX Designer

Welder

Electric Professional

Head of Painting Workshop

Operations Manager (Parcel Locker Production)

Head of Marketing

Supply Chain Manager

Worker

Head of Production

Head of Quality Control

Senior Python Developer | Python Architect

Zendesk Administrator

Metalworking Technologist

Manufacturing Engineer

Finance Manager

Sales Manager - B2B (Europe, GCC)

Product Solution Architect - Global

Head of Marketing

Operational Director

Executive Business Assistant

Production Director

Sales Manager - B2B (Europe, GCC)

Sales Development Representative

Recruiter

Team Lead Design engineer

Human Resources Director

Deputy CEO

Ready for new challenges?

Didn't find suitable vacancy?

Omnic locations

Headquarters and Factory in Milan

Office in Riga

Office in Berkeley

Office in Warsaw

Office in Dubai

Office in Riyadh