Mission

To enhance customer experiences by providing exceptional support and solutions that align with OMNIC's commitment to innovation and sustainability.
To drive operational excellence by streamlining processes and fostering a culture of collaboration and adaptability.
To contribute to the company’s vision of creating groundbreaking solutions that transform industries and improve the quality of life for consumers.

Key Requirements

Education: Associate’s Degree or Bachelor’s Degree.
Experience: 1-3 years of experience in customer support or related fields.
Language Proficiency: Upper Intermediate (B2) to Advanced (C1) in Georgian.
Knowledge of customer support tools such as Zendesk, Freshdesk, or similar systems.
Familiarity with CRM systems like Salesforce or HubSpot.
Technical troubleshooting skills and a basic understanding of networking and software.
Strong communication skills, both verbal and written, with an emphasis on empathy and professionalism.
Proficiency in typing and multitasking in fast-paced environments.
Ability to work collaboratively with cross-functional teams and adapt to evolving challenges.
Excellent time management skills to prioritize effectively and handle multiple tasks.

Key Responsibilities

Process customer inquiries by receiving, classifying, and resolving user requests through chat, email, phone, or ticketing systems while ensuring a prompt and professional response in line with SLA.
Escalate complex or unusual requests to technical support, development, or other teams with a detailed description of the issue.
Maintain documentation and knowledge base by recording common questions and solutions, updating internal and external documentation to reduce repetitive inquiries and streamline new employee training.
Enhance customer satisfaction by achieving a minimum CSAT score of 90% quarterly, as measured through post-interaction surveys.
Reduce average response and resolution times, targeting a first response time of under 15 minutes and overall resolution time within one business day.
Contribute to knowledge base quality by adding or updating at least 10 articles quarterly based on frequent user queries.

Mission

To enhance customer experiences by providing exceptional support and solutions that align with OMNIC's commitment to innovation and sustainability.
To drive operational excellence by streamlining processes and fostering a culture of collaboration and adaptability.
To contribute to the company’s vision of creating groundbreaking solutions that transform industries and improve the quality of life for consumers.

Key Requirements

Education: Associate’s Degree or Bachelor’s Degree.
Experience: 1-3 years of experience in customer support or related fields.
Language Proficiency: Upper Intermediate (B2) to Advanced (C1) in Georgian.
Knowledge of customer support tools such as Zendesk, Freshdesk, or similar systems.
Familiarity with CRM systems like Salesforce or HubSpot.
Technical troubleshooting skills and a basic understanding of networking and software.
Strong communication skills, both verbal and written, with an emphasis on empathy and professionalism.
Proficiency in typing and multitasking in fast-paced environments.
Ability to work collaboratively with cross-functional teams and adapt to evolving challenges.
Excellent time management skills to prioritize effectively and handle multiple tasks.

Key Responsibilities

Process customer inquiries by receiving, classifying, and resolving user requests through chat, email, phone, or ticketing systems while ensuring a prompt and professional response in line with SLA.
Escalate complex or unusual requests to technical support, development, or other teams with a detailed description of the issue.
Maintain documentation and knowledge base by recording common questions and solutions, updating internal and external documentation to reduce repetitive inquiries and streamline new employee training.
Enhance customer satisfaction by achieving a minimum CSAT score of 90% quarterly, as measured through post-interaction surveys.
Reduce average response and resolution times, targeting a first response time of under 15 minutes and overall resolution time within one business day.
Contribute to knowledge base quality by adding or updating at least 10 articles quarterly based on frequent user queries.

Key Goals

Align departmental objectives with overall business strategy to drive sustainable growth.
Enhance operational efficiency through data-driven decision-making and continuous improvement.
Foster a culture of innovation, adaptability, and strategic problem-solving.
Ensure measurable impact on key performance indicators and long-term success.
Develop and implement forward-thinking strategies to maintain competitive advantage.

Mission

To enhance customer experiences by providing exceptional support and solutions that align with OMNIC's commitment to innovation and sustainability.
To drive operational excellence by streamlining processes and fostering a culture of collaboration and adaptability.
To contribute to the company’s vision of creating groundbreaking solutions that transform industries and improve the quality of life for consumers.

Key Requirements

Education: Associate’s Degree or Bachelor’s Degree.
Experience: 1-3 years of experience in customer support or related fields.
Language Proficiency: Upper Intermediate (B2) to Advanced (C1) in Georgian.
Knowledge of customer support tools such as Zendesk, Freshdesk, or similar systems.
Familiarity with CRM systems like Salesforce or HubSpot.
Technical troubleshooting skills and a basic understanding of networking and software.
Strong communication skills, both verbal and written, with an emphasis on empathy and professionalism.
Proficiency in typing and multitasking in fast-paced environments.
Ability to work collaboratively with cross-functional teams and adapt to evolving challenges.
Excellent time management skills to prioritize effectively and handle multiple tasks.

Key Responsibilities

Process customer inquiries by receiving, classifying, and resolving user requests through chat, email, phone, or ticketing systems while ensuring a prompt and professional response in line with SLA.
Escalate complex or unusual requests to technical support, development, or other teams with a detailed description of the issue.
Maintain documentation and knowledge base by recording common questions and solutions, updating internal and external documentation to reduce repetitive inquiries and streamline new employee training.
Enhance customer satisfaction by achieving a minimum CSAT score of 90% quarterly, as measured through post-interaction surveys.
Reduce average response and resolution times, targeting a first response time of under 15 minutes and overall resolution time within one business day.
Contribute to knowledge base quality by adding or updating at least 10 articles quarterly based on frequent user queries.

Key Goals

Align departmental objectives with overall business strategy to drive sustainable growth.
Enhance operational efficiency through data-driven decision-making and continuous improvement.
Foster a culture of innovation, adaptability, and strategic problem-solving.
Ensure measurable impact on key performance indicators and long-term success.
Develop and implement forward-thinking strategies to maintain competitive advantage.

Opportunities and Benefits

Competitive compensation and benefits package.
Professional growth opportunities within a dynamic and innovative environment.
A supportive and collaborative workplace culture that values team input and development.
Engagement in meaningful projects that contribute to sustainable business transformation.
Join a visionary organization that encourages creativity and ownership of projects.
Participate in initiatives that aim to make a positive impact on the planet and consumer habits.

Stages

If you are a results-oriented professional with a passion for customer service and innovation, we encourage you to apply today and join OMNIC in shaping a sustainable and convenient future for everyone.

Join the team

Tbilisi

Management

Junior

Fulltime

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Support Specialist

Mission

Key Requirements

Key Responsibilities

Mission

Key Requirements

Key Responsibilities

Key Goals

Mission

Key Requirements

Key Responsibilities

Key Goals

Opportunities and Benefits

Stages

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Omnic locations

Headquarters and Factory in Milan

Office in Riga

Office in Berkeley

Office in Warsaw

Office in Dubai

Office in Riyadh

Office in Rustavi