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Technical Support Team (Lead and Specialists)
Requirements
- Excellent communication skills
- Strong problem-solving abilities
- Technical aptitude
- Ability to work independently
Responsibilities
- Provide technical assistance and support to customers with technical problems
- Troubleshoot and resolve technical issues via phone, email, or remote access
- Collaborate with other teams to ensure timely resolution of customer issues
- Document all technical interactions and solutions for future reference
- Stay up-to-date with product knowledge and technical skills to provide accurate support
Nice to have
- Experience in customer service
- Knowledge of IT troubleshooting
- Strong communication skills
Requirements
- Excellent communication skills
- Strong problem-solving abilities
- Technical aptitude
- Ability to work independently
Responsibilities
- Provide technical assistance and support to customers with technical problems
- Troubleshoot and resolve technical issues via phone, email, or remote access
- Collaborate with other teams to ensure timely resolution of customer issues
- Document all technical interactions and solutions for future reference
- Stay up-to-date with product knowledge and technical skills to provide accurate support
Nice to have
- Experience in customer service
- Knowledge of IT troubleshooting
- Strong communication skills
Requirements
- Excellent communication skills
- Strong problem-solving abilities
- Technical aptitude
- Ability to work independently
Responsibilities
- Provide technical assistance and support to customers with technical problems
- Troubleshoot and resolve technical issues via phone, email, or remote access
- Collaborate with other teams to ensure timely resolution of customer issues
- Document all technical interactions and solutions for future reference
- Stay up-to-date with product knowledge and technical skills to provide accurate support
Nice to have
- Experience in customer service
- Knowledge of IT troubleshooting
- Strong communication skills
Stages
Management
Middle
Fulltime
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