Mission

To provide outstanding customer support through innovative self-service solutions that enhance user experience.
To contribute to sustainable business practices that promote ecological transformation.
To empower our team to think creatively and take ownership of their projects for meaningful change.

Key Requirements

Less than 1 year of experience in customer support or related field.
Proficient in communication skills; upper intermediate (B2) or higher in Russian.
Ability to work collaboratively in a team environment.
Strong adaptability and conflict resolution skills.
Attention to detail and a calm, responsible communication style.
Basic computer literacy and confident use of messengers.

Key Responsibilities

Provide exceptional chat support to customers, addressing inquiries and resolving issues promptly.
Collaborate with AI systems to ensure seamless customer interactions and escalate where necessary.
Maintain high standards of communication, ensuring clarity and empathy in all interactions.
Monitor chat interactions to identify areas for improvement and provide feedback to the team.
Assist in training and onboarding new team members on chat support best practices.
Analyze customer feedback to drive continuous improvement in service delivery.

Mission

To provide outstanding customer support through innovative self-service solutions that enhance user experience.
To contribute to sustainable business practices that promote ecological transformation.
To empower our team to think creatively and take ownership of their projects for meaningful change.

Key Requirements

Less than 1 year of experience in customer support or related field.
Proficient in communication skills; upper intermediate (B2) or higher in Russian.
Ability to work collaboratively in a team environment.
Strong adaptability and conflict resolution skills.
Attention to detail and a calm, responsible communication style.
Basic computer literacy and confident use of messengers.

Key Responsibilities

Provide exceptional chat support to customers, addressing inquiries and resolving issues promptly.
Collaborate with AI systems to ensure seamless customer interactions and escalate where necessary.
Maintain high standards of communication, ensuring clarity and empathy in all interactions.
Monitor chat interactions to identify areas for improvement and provide feedback to the team.
Assist in training and onboarding new team members on chat support best practices.
Analyze customer feedback to drive continuous improvement in service delivery.

Key Goals

Deliver exceptional customer service through effective chat support.
Enhance customer satisfaction by resolving inquiries efficiently.
Support the AI system to ensure a seamless customer experience.
Drive continuous improvement in service delivery through feedback and analysis.
Foster a collaborative team environment that encourages growth and innovation.

Mission

To provide outstanding customer support through innovative self-service solutions that enhance user experience.
To contribute to sustainable business practices that promote ecological transformation.
To empower our team to think creatively and take ownership of their projects for meaningful change.

Key Requirements

Less than 1 year of experience in customer support or related field.
Proficient in communication skills; upper intermediate (B2) or higher in Russian.
Ability to work collaboratively in a team environment.
Strong adaptability and conflict resolution skills.
Attention to detail and a calm, responsible communication style.
Basic computer literacy and confident use of messengers.

Key Responsibilities

Provide exceptional chat support to customers, addressing inquiries and resolving issues promptly.
Collaborate with AI systems to ensure seamless customer interactions and escalate where necessary.
Maintain high standards of communication, ensuring clarity and empathy in all interactions.
Monitor chat interactions to identify areas for improvement and provide feedback to the team.
Assist in training and onboarding new team members on chat support best practices.
Analyze customer feedback to drive continuous improvement in service delivery.

Key Goals

Deliver exceptional customer service through effective chat support.
Enhance customer satisfaction by resolving inquiries efficiently.
Support the AI system to ensure a seamless customer experience.
Drive continuous improvement in service delivery through feedback and analysis.
Foster a collaborative team environment that encourages growth and innovation.

Opportunities and Benefits

Work remotely with a flexible shift-based schedule.
Be part of an innovative company recognized for its groundbreaking solutions.
Engage in meaningful projects that promote sustainable business transformation.
Collaborate with a dynamic team focused on customer satisfaction and service excellence.

Stages

We invite highly motivated professionals to apply and contribute to the success of our organization while achieving their career aspirations. Be part of our mission to create a better future for our planet with OMNIC!

Join the team

Riga

Management

Junior

Fulltime

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Chat Support Manager (Self-Service Devices)

Mission

Key Requirements

Key Responsibilities

Mission

Key Requirements

Key Responsibilities

Key Goals

Mission

Key Requirements

Key Responsibilities

Key Goals

Opportunities and Benefits

Stages

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